I was concerned when a small but growing and painful lump appeared on my little finger. My GP didn't know what the lump was but said that it should be removed and sent for investigation.
Two weeks later, another journey across London and an hour-and-a-half after I should have been seen, my name was called. Deja vu – the hospital doctor didn't know what the lump was but thought it should be removed and sent for investigation.
'You should get a letter within six weeks giving you a date for your surgery,' she cheerfully informed me.
Not really Deja Vu, the specialist consultant looked at it and booked surgery, before your GP looked at it and asked the consultants more specialist opinion, which was, in this instance, the same as the GPs. But of course it's 'OH NO TWO DOCTORS TOLD ME THE SAME THING, WHAT A WASTE OF TIME'.
It was a full operating theatre in the plastic surgery department – three nurses and a doctor, all for a small lump on my finger. Eventually the local anaesthetic was administered, the lump removed and the stitches sewn. I was told to keep the dressing on and keep it dry for a week.
So, what, you got too much care?
'It's in a very difficult place – how do I keep it dry?' I asked the nurse. 'Don't get water on it,' was the reply. Ah, of course. Silly me.
You can't come up with a solution to this? Really? REALLY?
'So your GP has referred you to have a lump removed – can I see it?' Deja vu. Again. I told him the whole story, including the fact that I had been unable to get a response from the hospital.
'You're not the first person to tell me this,' he said. Apparently there is only one plastic surgery co-ordinator and she had been off sick for three weeks. When she is off sick, no one answers the phone, no one picks up the messages and no one sends letters out to patients for follow-up appointments.
This sounds about right, maybe your lot should stop cutting the NHS so there is adequate cover for us admin drones. We had one of the Neurosurgeons looking for notes when his secretary was on annual leave (an entirely predictable and necessary absence) . He was happy to do it because he's a nice bloke but it's a bad case of affairs.
Surely if the American GP and the private sector in the UK can get it right, the NHS should be able to as well.
I am a Liberal Democrat, but is this the NHS we are trying to save?
The private sector is paid for according to demand and doesn't have to support facilities for people with life-threatening injuries and illnesses and the US spend a crazy amount of healthcare,how much in insurance/cash did his US visit cost? Maybe if the NHS had a bit mo...oh never mind.
One of the comments sums it up brilliantly, policy by anecdote is a bad idea. It's obviously lower rated than HURF DURF THIRD WORLD HEALTHCARE mongs.