Thoroughly agree with Malc there.
I also see something else at play - the for want of a better phrase, the "didn't say the magic word" argument.
It happens a lot, usually but not always from the right. When backed into a corner defending the indefensible (because to admit that the hairies, the hippies, the pooftahs might be right is unconscionable), look for the spelling mistake, the tiny factual error, the hastily uttered/typed profanity. Use that to shut down the debate, because in the immor(t)al words of Aaron Eckhart in the film "Thankyou for Smoking", if you're wrong, then I'm right.
So it is with "proper democratic channels". Care to define those, Priti, Alex? Put up a web page, issue a pamphlet. Let everyone know what those channels are.
But you won't, because knowledge is power. And as I've come to know after many years working in local government, knowing how to complain is a powerful skill. Knowing who your local councillor is, how to write a letter that will get their attention, how to bring pressure to bear without recourse to placards and demos.